FAQ

We use USPS to ship all our packages. Shipping & handling time depends on your chosen shipping method. Please read below:

United States 

Standard Shipping - 

• Handling & Processing: 1-5 business days (not including weekends or holidays)
  
• Transit Time (via USPS): 3-7 business days (not including Sundays or holidays)

United States 

Priority Shipping - 

• Handling & Processing: 1-2 business days (not including weekends or holidays)
  
• Transit Time (via USPS): 1-4 business days (not including Sundays or holidays)
  

If your package has been delayed or lost in transit, please contact USPS directly. We are not responsible for any issues regarding shipping once we have shipped the items & we will not be able to provide a refund or replacement. We suggest to file a claim with USPS or call them directly for the quickest resolution: 

File a Claim Online: https://www.usps.com/help/claims.htm

Call USPS: 1 (800) 275-8777

All claims are the responsibility of the customer. We can not file the claim for you.

We allow cancellations up to 1 hour after the order has been placed. Please email us asap (contact@mistclue.com) and we will do our best to cancel the order (our shipping time is generally very fast so there are no guarantees!)